Delivery & Return

Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.

Important Point

To send Edris Store products, be sure to enter your full mailing address.

Delivery Options Overview

Edrisco offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express (Germany only) or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.

Important Point

1- Eligible for refunds within 30 days of receiving products

2- To send Edris Store products, be sure to enter your full mailing address

For example :

Apartment : Emily Johnson 1205 Elm Street, Apt 3B New York, NY 10001 United States

Company : Idris Trading LLC 350 Market Street, Suite 210 San Francisco, CA 94105 United State

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Small items

Standard delivery Get it in 3-5 working days
Orders over $100: All day delivery. Order anytime:	FREE
Orders under $100: All day delivery. Order anytime:	$5
Weekday time slot from 12noon - 5pm. Order by 9pm.	$10

Next day delivery Get it next day, 7 days a week
All day delivery. Order by 9pm.	$5
Weekday time slot from 12noon - 5pm. Order by 9pm.	$10

What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.

Large items

Standard delivery Get it in 2 working days
All day Delivery from 7am - 8pm. Order anytime:	Fromu$20
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime:	From $35

Next day delivery it next day on weekdays
All day delivery from 7am - 8pm. Order by 7pm:	Fromu$30
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm:	From $45

The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.

The product is not accepted back if at least one of the components is missing:

fully equipped equipment;
a receipt proving the fact of purchase in the online store;
warranty card;
an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation

FAQs

What are the conditions for product return?

The product must be unused, in its original packaging, undamaged, and include all accessories and tags.

Which products are non-returnable?

Non-returnable items include hygiene or perishable goods, customized items, used products, and orders past the return period.

What should I do if my item is damaged or incomplete?

Please contact support within 48 hours of delivery and send clear photos of the damaged or incomplete product for review.

How can I submit a return request?

You can submit a request via the online return form on our website or contact customer support with your order number and reason.

Orders not Received.

The Seller will not deal with the refund or resend if the tracking information shows the order is delivered.

a. If Your clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.

b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:

a) Incorrect/insufficient address.

b) No such number.

c) Unknown recipient.

d) Refused.

e) Do not pick up in time.

f) No safe delivery location.

g) Uncleared customs.

h) Others.

Notes:

a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, Your clients need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, seller takes no responsibility if products have been lost.

b. If the logistics company provides return service, seller will put the products in your private inventory and will not refund them when we receive the returned items.

c. Seller cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.

Products Damaged.

The seller offers a full refund or a replacement if packages arrived are badly damaged.

Seller offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).

Incorrect or Missing Products.

The Seller has a strict quality control process before products are dispatched. Seller will deal with incorrect or missing products as follows:

a. For incorrect products, Seller offers a full refund or replacement.

b. For products with wrong color, size which doesn't affect product function, etc., Seller offers a refund or resend if you provide a screenshot of your clients' complaint including name, content and date.

c. For parts missing which doesn’t affect product function, Seller may refund partially or resend the missing part; for parts missing which affect product function, Seller will resend the product only.

d. For accessories, Seller will resend the accessories.

Orders Cancellation.

For orders cancellation, Seller offers a full refund before products are processed by warehouses.

a. After payment, POD orders cannot be canceled as it is customized.

b. After payment, preorder inventory orders cannot be canceled as it is special products and only available for you.

c. After payment, video and photo orders cannot be canceled as Seller has planned and prepared for you after payment.

Force Majeure.

Seller takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Seller will notify you by Seller Chat, Email, Line, WhatsApp etc.

Unacceptable Disputes.

The Seller shall not accept any unreasonable disputes, including but not limited to:

a. The buyer does not like it.

b. The product description is not real.

c. Products smell unusual.

d. The buyer ordered the wrong items or SKU.

e. The shipping address was provided incorrectly.

f. Product difference was negotiated in advance.

g. Tracking information deleted by logistics companies or local post offices.

h. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.

Need a Help?

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Email: support@edrisshop.com

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